Getting new flooring should be exciting, not nerve-wracking! For homeowners, flooring installation comes with the most worry. Who is coming into their home? When? What do they need to prepare? Will anyone actually follow up if something isn’t right?
At Carpet To Go, our process is designed to eliminate your fears. Here’s what you can expect when you choose us.
It Starts With Flexibility
Every project begins on your terms. We recommend visiting one of our showrooms. You can see what’s available and more easily narrow down your options by seeing samples up close.
However, we understand that not everyone can make it into a store. If it’s easier, we’ll bring flooring products directly to your home so you can see what flooring will look like with your lighting, furniture and existing finishes. We do what’s easiest for you.
A Simple, Transparent Quote
When we visit your home, we’re ready. We use tablets to quickly and accurately measure your space so we can provide a quote in straightforward, easy-to-read terms. With us, there are no confusing line items or hidden fees.
We don’t rush. You can move forward on the spot without scheduling another appointment or waiting for a follow-up call. Customers tend to find our pricing very favorable and after a thorough consultation, they are usually ready to move forward.
From Order to Installation
After you choose your new flooring product, we place your order and give you a call when materials arrive. Our team will contact you directly to find a time that fits into your schedule.
Worried about moving heavy furniture? Let us take care of that. We know this is often a big concern for homeowners and are more than happy to take that weight off their shoulders.
Professional Installers You Can Count On
Our certified flooring installers have been with us for several years and follow our high standards. That’s why you can always count on professional, reliable installers who get it right the first time. Wondering when they’ll arrive? We’ll give you a heads-up text when they’re on their way.
After the job is done, your installer won’t instantly disappear. Instead, you will do a walk-through together. We want you to be happy before anyone leaves your home. This isn’t the case with every flooring company, but that’s just how we do things around here.
The Follow-Up That Closes the Loop
When all is said and done, you’ll hear from one of our operations managers. At Carpet To Go Flooring, we don’t send a generic automated message, a real person checks in with you. If something needs attention, we want to know because your satisfaction isn’t just another talking point. We hold ourselves accountable and to the same high standards every time.
Ready to get started? Visit one of our showroom in the following locations:
Flooring Showroom in Winston-Salem
Mooresville Flooring Warehouse
or contact us to schedule an in-home consultation today!
